We are busy testing the products out and I enabled the Jira Service Management and one user on our system is automatically added as he is a trusted user. I need this to change so he is not added but I can't seem to downgrade his account to basic.
Hello @Alexander Leitch ,
It sounds like you have the user set up as either a project lead or component lead and have the project 'default assignee' set to one of the lead options.
Go to "Project Settings > details" and scroll to the bottom of that page and check to see if the Default assignee option is set to a lead option and set it to Unassigned if that is the case.
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