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Transition trigger stopped working


I am an administrator of a team managed Jira Service Desk project. At some point the workflow stopped working in the project, and I can't seem to find the reason why.

It used to automatically transition from Waiting for customer to Waiting for support and vice-versa on each reply. I can't seem to check the transition triggers as well, do I need to have some global admin rights to be able to see and change transition triggers?

1 answer

Hi @Andrey Rulyov , welcome to the Atlassian Community!

Can you share some details about the automation rule you're using? Have you checked if your issue is related to legacy automation?

If you're using a legacy automation rule, check out this article: What is legacy automation?


I don't use any legacy automation rules at all.

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