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Transition to Next-Gen


I am investigating if I can transition my Classic Service Desk project to a NextGen project. For this case I have one question in particular:


Is it posbible to exclude a new project from the portal? So I can easly fill it and test it?

BR Hanno

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There is no way to convert a project from Classic to Next-gen directly as a simple function (or go the other way)

You have to create a new project of the right type and then use "bulk edit" to move issues from the classic project into the new next-gen project

Hi @Nic Brough _Adaptavist_ 

Thanks I did found that out. But is there a way to hide the new nextgen project from the portal for when I am in transision?

BR Hanno

A portal is a part of a Service Desk Project.

I'm not sure what you mean by "hiding a project from the portal"

If you mean "don't let anyone use the new project until I've moved all the issues into it from the old project", then yes - just don't allow any users into the project until you're ready.

OK, I have multiple Service Desk projects. But if I create a new next gen project it automaticly is shown on the portal. So is there a way to hide this?

Remove the users access to the project.

Like Hanno-Wybren Mook likes this

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