I have a simple rule in the next gen service desk - when i assign a user the status will transition. I have 3 users with 3 corresponding transition status
They align with the workflow order - but the names and status get mixed up for 2 of them
I thought it might be to do with permissions - they are all agents but maybe they have to be set up to: https://support.atlassian.com/jira-software-cloud/docs/transition-an-issue-with-automation/ talks of rule actors need correct permissions?
Are you able to shed a bit of light on this problem
Hi @Jenny Thompson I am not sure if I understand the issue but on the first look I think your automation is not configured correctly.
Your condition (is assigned to) is not on the same path as your action. It should be:
But I am not really sure I understand it 🙂
Hi Martyn - thanks for your response. I didnt mention that i intend to have a number of people as potential assignee hence the condition 'is one of' and i would have the value as the list of assignees. What i am trying to do is match any name from the list of assignees to the status 'Specialist Analyst - so - when a person in the list gets assigned a ticket the status will change to Specialist Analyst.
Your reply makes sense if assignee is one specific person only - but i have used condition 'is one of' so it can match to a list of people.
However - the status is not working it will change but to another status which follows the same rule but for a different set of users.
Hi - hope this is clearer
Here is the rule: Set status on assignee to specialist analyst
is one of (eg the condition)
Cecilia Hedberg; Julia Smith; Magdalena Lis-Podjaska (eg the values that the condition compares to)
4. Then transition the issue to the destination status Specialist Analyst (Change the status field to specialist analyst)
So basically if I add one of the 3 user names in the assignee field then the status field should change to Specialist Analyst.
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