Time to first response not stop

[Aykan Inal]

Hi everyone 
this is my  Time to first response n sla rule 

but I  think Only assigned to user Time to first response  iscomplated
but  Time to first response sla not stopped

my Time to first response n rule only "Ticket ccreated  and assigne  to user with in 2 hour" 

please help to me

[Dave Mathijs · Accepted solution]

Hi @Aykan Inal At first sight, the SLA seems to be configured correctly.

Can you show a screenshot of an issue where a public comment was provided and the SLA 'Time to first response' was not stopped?

[Aykan Inal]

hi @Dave Mathijs 

customer created request
Time to first response SLA is start
It needs to be assigned to a person within 2 hours
SLA will be successful if assigned

I don't want them to write comments

only assigned or unassigned  

[Dave Mathijs]

Then you should add a condition 'Assignee: Changed' to 'Finish counting time when ...'

[Aykan Inal]

hi

my  Time to first response  problem is solved

Thanks @Dave Mathijs