Before we are using emails to do the service request stuff but since we are now moving to JSM, we have all of those email request that needs to be imported via CSV import to JSM.
Now for closed requests, we have those dates recorded but how can we set up the SLA dates of Time to First Response and Time to Resolution to match those recorded dates in the closed requests when we do the the CSV import?
Ex: 1 request has a closed date of May 01, 2022, how do we set this up in Time to Resolution SLA to get that exact date after we did the CSV import?
