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Time Tracking in Jira service management cloud

How do I get issue time tracking to turn on in Jira Service management Cloud???

2 answers

1 accepted

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Answer accepted

Hey @NASD-CL ,

  1.  SLA has nothing to do with time tracking.
  2. have you checked the Time tracking options itself? (
  3. On the project, are time tracking permissions set correctly?  (under Project Settings -> Permisisons)



Since you have the block there under SLA, did anybody actually log time?

I will look at that? We have the correct permissions as instructed but still can't get it working so will look at how to log time against a ticket, sorry it may just be me and my lack of JSD experience.


My SLA's are working great but for some reason I can't get Time Tracking to switch on?

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