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Tiering JSD requests

Our JSD portal is used by customers of varying tiers and we'd like to be able to optimize getting requests categorized into a faster tier vs a slower tier.

I have a tier field but am unsure how to best implement setting this field.

There are low tens of organizations or email domains I'd like to flag as Tier 1.

Ideally this could also be a parameter that could be passed in from a logged-in experience where the user has been authenticated.

Are there ways to support this use case or is the recommendation to segments our customer tiers into separate projects/portals?

1 answer

0 votes
Fabian Lim Community Leader Dec 01, 2021

A great question. 

Would be interesting to know how atlassian does it now. We have premium support with atlassian and everytime I create a support ticket it gets redirected to a different project that gets answers right away. Before the premium support, it would go to another queue which takes longer. 

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