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Tickets are not showing under the Your Work - Assigned to me tab

Hi,

Our users have a problem with the functionality of the "Your work" field. When someone creates an isue which they assign to me, I don't see it in the "Assigned to me" section, as you can see on the print screen. Do you have any solution for solving this kind of problem?

Cheers

Nataly

assigned to me.png

1 answer

0 votes

Hi @Natálie 

The first thing I would check is the Resolution field on those issues. Usually these gadgets don't show issues if the Resolution is set.

Ravi

Hi Ravi,


that´s a good point. Anyway I´ve tried to create new ticket assigned to me and I cannot see it either even if the Resolution field is not set.

Do you have any other advice?

 

Thanks for that a have a nice day.

Nataly

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