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Ticket not created or incorrectly created when Service Desk Mail id is added in ongoing mail thread Edited



Our customers are getting Bounce Mail from when they try to add service desk mail id in an ongoing mail thread.


Secondly, in some cases ticket is getting created but request participants are not added properly.

Attaching a screenshot in which Service Desk mail id was added in an ongoing mail thread, but none of the request participants were added which were marked in TO or CC.

Because of which, people marked in the mail are unable to view or add comments in the ticket.


_FIRE-670  Re  Refund amount issue   241849524 - Jira.png

Please check.


Nikita Jain

1 answer

Kindly let me know a fix for this.

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