Hello,
is that possible to create the ticket in Jira Service Desk based on customer mail address 1 = service request, e-mail address 2 = incident, e-mail address 3 = change, e-mail address = problem?
Kind regards
A.
Welcome to the Community!
As Ben said, you may be able to achieve this with automation. You could also use the Email this Issue add on to achieve this: https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview
Hope that helps,
Regards, Liam
hmm.. i dont know if that can be done directly, but, through the automation, you can set a rule such that:
1. on ticket created
2. if email is..
3. then create new issue (and possible edit its request type too)
4. link the issue to the original issue
hope that helps
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