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Thumbnails of images in the description of an issue created by email

Good morning everyone,

Does anyone knows why when a customer creates an issue through email, the images are not displayed correctly ?


Two problems

- The images are available as attachements, but their name is always "image.png"

- I have to add a leading "- " in front of the image in order to make it appear...



I've been through some documention I found related to that, without success.

Ex :

The closest ticket I found is talking about when "multiple screenshots are included", [...] "annoyance having to click thru every one",  [...] "if screenshots were included at full size". Really looks like the same kind of trouble by I couldn't see how to solve the problem.


Can anyone help ?



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