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Thumbnails of images in the description of an issue created by email

Good morning everyone,

Does anyone knows why when a customer creates an issue through email, the images are not displayed correctly ?

image.pngimage.png

Two problems

- The images are available as attachements, but their name is always "image.png"

- I have to add a leading "- " in front of the image in order to make it appear...

 

 

I've been through some documention I found related to that, without success.

Ex :

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html#Creatingissuesandcommentsfromemail-Createanewissueoraddacommenttoanexistingissue

The closest ticket I found is

https://jira.atlassian.com/browse/JSDSERVER-4064 talking about when "multiple screenshots are included", [...] "annoyance having to click thru every one",  [...] "if screenshots were included at full size". Really looks like the same kind of trouble by I couldn't see how to solve the problem.

 

Can anyone help ?

Sincerly,

Lionel

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