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This service desk project has configuration problems and may not work as expected.


2 answers

Hey @Amit Kumar Singh 

Did you try "View error details and repair this issue" --> usually doing that would fix the issue.

It would show up a window like this:JSM_Fix_Errors.png


For which permission did you remove "Service Desk Customer - Portal access" -> ideally this shouldn't removed. It would take that  away particular permission for customer in portal access.

Usually this error means there might be a permission where "Service Desk Team" Project role is added somewhere in the permission and that needs to be fixed. This issues comes up because already "Service Desk Customer - Portal access" is there and if Project Role "Service Desk Team" is added one would become invalid.

Search for this thing and remove that





Hi @Vishwas N M -  nothing happen when i click on "View error details and repair the problem"

Hi @Amit Kumar Singh 

Did you Try the other steps ?

I tried several ways to get rid of this issue available on community but fail to resolve this, i did remove permission for Service desk customer - portal access, but it didn't work, i'll appreciate it if anyone can help me on this. 

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