Hi @Karen Marques,
Welcome to Atlassian Community!
If you hide a field on a service request you have to give it a default value. So go to your project settings > request type and select the form you have the hidden field on and then unhide the field, hide it and enter a value.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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