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Hi @Karen Marques,
Welcome to Atlassian Community!
If you hide a field on a service request you have to give it a default value. So go to your project settings > request type and select the form you have the hidden field on and then unhide the field, hide it and enter a value.
The error message pointing out that it relates to the hidden field is misleading in that it is not the hidden field configured on the SM screen above but one of the many other hidden fields configured outside of SM - see the 8 of 29 referenced in screenshot above). If you go and create the issue via Jira Server (not Service Management) the error will be more descript. In my case I had a custom field for CAB approver with a default value of a user that had previously been deactivated. Removing that user from the default list solved the issue.