Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

There were two ways to manage automaions and now one is gone

In project settings there were 

"automations"

and also "project automation" which is now gone

i cant find the rules that was there

2 answers

1 vote
Jack Community Leader Nov 01, 2020

Hi Noa,

so Atlassian is replacing the original “Automation” and renaming the “Project automation” to “Automation”. Now what should be happening is that all of your older “Automations” will have been converted to the new automation rules. Did you look under project settings > automations? You might see two sub-screens - automation and legacy automation.

Hi @noa harel,

If you click through from Project Settings -> Automation I see an automation view with 2 entries in my Cloud instance:

Screenshot 2020-11-01 at 12.44.18.png 

Automation is the new automation, that is supposed to gradually take over all automation rules from the past and offer new options as well.

The Legacy automation is the old set of automation rules that came integrated with Jira Service desk. This is where I expect your old automation rules should be.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you