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The tickets grid doesn't refresh

amir.straus October 21, 2020

Still see Done cases on the queue and I'm getting a weird pop up says "Queue data may be outdated, we are unable to refresh the queue data, check your internet connection".

My internet connection is perfect. 

Ay ideas?

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 22, 2020

Hello @amir.straus,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to know if you are using a Classic or a Next-gen project.

Is it affecting all agents?

How many tickets are listed in your queue?

Can you open the developer tools and check on the Console tab if it shows any additional error?

Have you tried editing the filter of the queue? If possible, share the filter with us so we can test the same one here.


amir.straus October 25, 2020

not sure what the issue was, the problem doesn't exist anymore. 


Like Angélica Luz likes this
Nurudeen Kolapo Kolawole March 19, 2024

Hi, I'm currently experiencing this.
@amir.straus please what did you do different and how long did this issue last for?

CC: @Angélica Luz 

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