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The ticket is not visible to the reporter

anilyadav
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 20, 2023

Hi

the reporter has created tickets and is unable to see those tickets. The ticket count is showing up correctly. but unable to see the tickets. 

MicrosoftTeams-image (1).pngI have checked, the user is added to the right groups and projects. 

 

Any help to resolve the issue is highly appreciated. 

1 answer

1 accepted

1 vote
Answer accepted
Teja
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 20, 2023

Hi @anilyadav 

Welcome to Atlassian Community!

Can you please go portal through issue view as shown below and check if you can see the ticket in portal.

View in Customer Portal 1.png

 

Also try to clear all the filter in portal and search by ticket Id - 

View In Customer Portal 3.png

 

If you still not able to see the tickets list, kindly open a support ticket to Atlassian (since you are on a paid plan) to resolve your issue https://support.atlassian.com/contact/

Kindly accept the answer if this helped.

Thanks,

Tejaswini

anilyadav
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 20, 2023

Thanks Tejaswini, I shall raise a support ticket with Atlassian to have this resolved. 

Like Teja likes this

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