You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
the reporter has created tickets and is unable to see those tickets. The ticket count is showing up correctly. but unable to see the tickets.
I have checked, the user is added to the right groups and projects.
Any help to resolve the issue is highly appreciated.
Welcome to Atlassian Community!
Can you please go portal through issue view as shown below and check if you can see the ticket in portal.
Also try to clear all the filter in portal and search by ticket Id -
If you still not able to see the tickets list, kindly open a support ticket to Atlassian (since you are on a paid plan) to resolve your issue https://support.atlassian.com/contact/
Kindly accept the answer if this helped.