I have an issue with the request type display, when I created a fresh new project and when you look into the request type is showing as follow:
you see I have all these groups and common requests that I can edit, but when I try to use a different account(business account), the layout of the request type completely changed (the image attached below)and I am pretty sure both of these projects, I have chosen the right project template (IT service desks), but the request types layout varies from each other.
Please let me know what the issue is and thank you heaps.
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