From a few days ago the layer of Jira Service Desk deliver the emails with a big latency, it could ser since 5 hours to deliver the emails; I went to see the config email of JSD and displays this error from here
Attached the logs generated in this URL and I hope to guide me about this error
as this is a pretty general question (How long is the delay?!?), I refer to:
@pablo_marcos If all configuration is ok then I would suggest to check with your email admin and network team. There can be possibility of high response time in coumnication.
Once you need to take their confirmation that all services are working normally.
Also I would suggest to send a test email from outgoing email settings and see if u receive any logs.
We faced some issue related to email and for a test I used the network admin user name and password then it got fixed from network team side
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