Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tempo tracking time before issue is created


right now we are using the Tempo Demo and I wanted to know if theres a way to start tracking the time and then create the issue to the tracked time.

e.g. when we drive to our customer and track the work time that we´ve done there on site but theres no issue created yet, can we also create the issue after tracking time (via Tempo App for example)

2 answers

2 accepted

3 votes
Answer accepted
Dirk Ronsmans Community Leader Jun 17, 2021

Hi @Sinemnur Dasdemir ,

Interresting idea but I don't believe it is possible.

Tempo and time tracking is done against an issue so something will need to exist. I feel this is more of a procedural thing where you'd have to create a tentative issue ?

What you could do otherwise (with Tempo and the Accounts system in there) is maybe to define your customers within the accounts and create a "Travel" issue where you log time against with the Account of that customer.

Later you could then report on that.

My main problem with this way of working would be that you would be doing work/tracking time without having something to book against. (but thats procedure I guess)

TL;DR: doubt it's possible. you'll always have to have some kind of issue to track against.

Hi @Dirk Ronsmans

yes I doubted that as well but still wanted to be sure.

Thank you for clearing it up to me!

1 vote
Answer accepted
carolyn french Community Leader Jun 22, 2021

@Dirk Ronsmans has a great answer.

I'd like to add that many customers do something similar to what you are asking, so it may help. You can use the Tempo Time Trackers to start tracking time without an issue yet. It's easy to manage on Cloud by adding the Tempo Time Trackers gadget to a Dashboard. Start a tracker, write a description, then you could pause it/start it, until you are ready to click "Log Time" and log it to an issue (which you will need to have in order to log the time). But you could theoretically create the issue later when you have the chance. You just have to remember to start/pause the tracker 😊

See more here under the heading "Adding Tempo Trackers to Your Jira Dashboard"


Tempo Customer Success

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

337 views 5 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you