Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Template comments


I came across a youtube with this feature in JIRA.
Does anyone know where to find this button or how to activate it?Commentaire.png

I currently have the free Cloud version of Jira Service Manager for my tests but we will probably go with the Premium version at the end of the summer.

Thank you


2 answers

1 accepted

5 votes
Answer accepted
Melo Community Leader May 19, 2022


Yes, this feature is available on the Data Center versions, it's called "Canned responses" or something similar.

For cloud you would need something like this app:

You can also vote for this issue:

Please let me know if it helps.



Hi Melo,

I had already voted for this feature which is in my 15 year old ticket software.
It's really sad to have to pay US$700 annually for 50 agents for such a basic feature.

We want to move to JIRA and this is the main feature that sticks in the team.
This is a very important feature for us...



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

293 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you