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Team Email Notifications with full history of request


When our service desk team receives an email notification about a submitted ticket (new ticket or changes on a ticket) the email prompts us to visit the portal in order to see the full history of the ticket and to reply to our customer.

How can I set-up the notifications received by our service desk team in order to contain the full history of the ticket in the received emails ?

1 answer

0 votes
Jack Brickey Community Leader Jul 20, 2021

you cannot today but it is being worked - JSDCLOUD-2044 

you can consider an addon like JETI or JEMH

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