You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi Team,
I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types that shows are service requests, incidents, problems, changes and PIR.
Could you please guide me how do I map the new issue types to SLA?
Replace "Ticket category" by issueype = Access
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Swaroop Kumar , so you would define the Issuetype within the Goal for a specific SLA. I'm unclear where your snippet was taken. Basically you edit your SKA and define goal(s) for each Issuetype as desired.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.