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System not send email Customer satisfaction after issue was resolved.

Sutthipong Mautsa
Sutthipong Mautsa Aug 22, 2019

I used jira service desk and I enable Customer satisfaction function, the system sends email to notify the customer as normal but it didn't send customer satisfaction's email to the customer.

We have customized workflow of the incident by setting the issue status can be "REOPENED" after "status "CLOSE".

 

Thank

Sutthipong

 

 

 

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