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Synchronize the fields between the main requests and the cloned requests.

Arooba Al Siyabi June 4, 2024

I want to synchronize specific fields between the main requests and the cloned requests. So, after cloning, if there is a change in the fields, they should be updated accordingly in the cloned request.

I don't want all fields to be synchronized; I want to specify them.

I am looking forward to any suggestions

Thank you,

 

 

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Christian
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 4, 2024

Hello @Arooba Al Siyabi 

You can make an automation that does this. You can use the field value change trigger and specify the fields you want to synchronize as the the trigger fields. Then you can create a for branch on linked issues and specify "cloned". Then, set all desired synchronized field values to match the trigger issue.

Hope this helps,

Christian  

Arooba Al Siyabi June 5, 2024

Hi @Christian ,

Could you help me with the last part? How can I define the value of the trigger issue to set them on the field of the cloned one?

on this part:

Screenshot 2024-06-05 132247.png

Christian
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2024

Hello

You can use the {{triggerIssue}} smart value. Below is an example

Screenshot 2024-06-05 082336.png

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