I tried Surveys for Jira, trail mode, to collect the comment associated with the client rating. However, it appears that the satisfaction scale did not work and it redirected to a page whenever we click on it.
My Jira instant is cloud.
Surveys actually does not work in my case. Do you have any recommendation, correction for the config, if any ?
Thanks in advance,
Tan, not sure if you found a solution to this problem; however ProForma (or ProForma Lite, which is free) can be used for surveys. An automation rule can be built to automatically add the survey on a workflow transition, such as when the issue is marked as done. The survey is attached to the issue and is accessible via the JSD portal (and on the issue).
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