We have a classic Jira Service Management project set up for an internal helpdesk and have recently introduced a Halp integration.
It's working well but I'd like to get to a point where email notifications for tickets created in Slack via Halp are suppressed in Jira as communications happens via Slack already.
I have a custom field setup in Halp that I can use as a filter but don't know how in Jira to go about suppressing all notifications based on this field.
Anyone have any pointers?
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