Suppress Comment Prompt

[AJohnston]

Is there a way to suppress the prompt for comment when a customer transitions a ticket? I've seen more than a few requests about making it required, but not about suppressing the pop-up altogether.

[Joseph Chung Yin · Accepted solution]

@AJohnston -

Can you clarify what you mean by Customer transition an issue?  I am assuming you are referring to the Portal UI?

Typically, transition of an issue via the workflow, if there is a pop-up transition window associated with the transition, then "Comments" will away show up by default.

Please advise, so we can assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[AJohnston]

Yes, when in the portal UI. The comment box appears even when there is no other field to be changed.

[Joseph Chung Yin]

@AJohnston -

Thanks for your updates.  Based on my experience and knowledge, it is not possible to hide the comments pop-up when customers transition the issue via the portal at this time.  It is a default behavior of the JSM.

You can contact Atlassian Support (https://support.atlassian.com) to obtain further assistance if needed.

Sorry.  If my suggestion helped you, please click on "Accept answer" button when you have a chance, so others with similar asks with see this posting as an answered one in the community.

Best, Joseph