We are getting way too many notifications. For example:
as an automation we use a simple rule, that sets the status to "assigned" whenever we have ticket without an assignee. As a result we always et two notifications:
we dont need the notification from the Automations. But I am unable to disable them.
I also added an "edit issue" element to change the priority as was mentioned here
without any obvius change.
I even created a new notification scheme where I deactivated almost everything.
Please help us.
It's in german but I will try to translate it:
First: when the status was assigned to someone
Second: If the status equals "New"
Third: then change the status to "assigned"
Fourth: and change the priority to "low"
In step 4 I deactivated the Checkbox for sending an email:
hope that helps
The mails originate from the notification scheme nevertheless, I'm afraid.
You would need to adapt the "Issue Updated" event. But for the first one you could check "Issue assigned".
For Issue Assigned it should go okay - but for Issue Updated (the screenshot where you showed Automation is updating the issue) you should not really have received an email.
Have you already double checked the notification scheme you showed above "Servicedesk" is assigned to your project (but not any other one, probably mistakenly during tests or so)?
In other words: from my understanding and unless something fundamental should have changed nobody should receive mails when the status is going from Neu to Zugewiesen using your configuration in Notification Scheme.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events