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Struggling with too many notifications Edited

We are getting way too many notifications. For example:

as an automation we use a simple rule, that sets the status to "assigned" whenever we have ticket without an assignee. As a result we always et two notifications:

  1. a notification that person A assigned me task 123
  2. a notification from JIRA Automation, that the status has been changed.

we dont need the notification from the Automations. But I am unable to disable them.

I also added an "edit issue" element to change the priority as was mentioned here

Solved: Disable emails from Automation for JIRA (atlassian.com)

without any obvius change.

I even created a new notification scheme where I deactivated almost everything.

Please help us.

 

1 answer

0 votes
Liam Green Community Leader Mar 17, 2021

Hi @teusner 

Could you provide a screenshot of one of the rules so I can see the settings please?

Thanks, Liam

It's in german but I will try to translate it:

image.png

First: when the status was assigned to someone

Second: If the status equals "New"

Third: then change the status to "assigned" 

Fourth: and change the priority to "low"

In step 4 I deactivated the Checkbox for sending an email:

image.png

 

hope that helps

Liam Green Community Leader Mar 17, 2021

And are you getting email notifications or just notifications when you click your notification bell?

we are getting both.

All I want is a simple way to disable email notifications that are triggered by tha automations.

First I get a mail notification from the user, that assigned me a task

image.png

Shortly after that I get a message from Automation, that the status has changed:

image.png

 

that second mail is unneccessary and I want to disable it.

Daniel Ebers Community Leader Mar 23, 2021

The mails originate from the notification scheme nevertheless, I'm afraid.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

You would need to adapt the "Issue Updated" event. But for the first one you could check "Issue assigned".

Hi daniel,

I already created a separate notification scheme, where I dropped almost evereything:

image.png

And still we are getting tons of notifications for everything I disabled. That is quite unsatisfactory for an otherwise great tool.

Yours David

Daniel Ebers Community Leader Mar 23, 2021

For Issue Assigned it should go okay - but for Issue Updated (the screenshot where you showed Automation is updating the issue) you should not really have received an email.

Have you already double checked the notification scheme you showed above "Servicedesk" is assigned to your project (but not any other one, probably mistakenly during tests or so)?

In other words: from my understanding and unless something fundamental should have changed nobody should receive mails when the status is going from Neu to Zugewiesen using your configuration in Notification Scheme.

The notification scheme is set for our Servicedesk Project.

Additionally I made sure, that there is no notification scheme linked to the Issue Types.

I restricted the scheme even further:

image.png

This seems to help. It would also help, if there were some explanation, when the notifications are triggered. For example, what is a "generic event"?

Addiotionally it seems to make a difference who is making the changs to the ticket. 

Daniel Ebers Community Leader Mar 23, 2021

The event that is triggered is defined as per workflow post function.

Who is making the changes is not relevant but in your profile you can define if you want to be notified about your own changes. It should not apply to your scenario  from my point of view.

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