Jira Service Desk Server
Until recently, all agents and cusomers received email notifications. Currently, agents only receive notifications when a ticket is created. There are no other notifications. All settings checked - everything is configured. Mail queues are empty. Test emails sent from JSD are received. I've been working on this problem for several days now. Does anyone have any ideas?
I watched it. For example, here is a ticket. The user left a comment, but I didn't get it. Both the user and I have corporate mail. Checked emails on the Exchange server. Sometimes I get user comments, but rarely. Maybe it's because of some applications? I installed "Automation Lite for Jira". I don't have any thoughts or ideas anymore.
Please kindly check with outgoing mail (debug) log.
The file which will be logged to: atlassian-jira-outgoing-mail.log
If you suspect Automation to be the culprit possibly you can disable it for a very short timeframe and do another test.
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