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Stopped receiving email notifications

Jira Service Desk Server

Until recently, all agents and cusomers received email notifications. Currently, agents only receive notifications when a ticket is created. There are no other notifications. All settings checked - everything is configured. Mail queues are empty. Test emails sent from JSD are received. I've been working on this problem for several days now. Does anyone have any ideas?

1 answer

0 votes
Liam Green Community Leader Dec 03, 2020

Hi @Abracadabra 

Can you provide a screenshot of your notification settings please?

Regards, Liam

Hi @Liam Green!

Thanks for the answer. Here are my settings:

ntf1.jpgntf2.jpg

Liam Green Community Leader Dec 04, 2020

That all looks ok - have you checked the notification helper?

I watched it. For example, here is a ticket. The user left a comment, but I didn't get it. Both the user and I have corporate mail. Checked emails on the Exchange server. Sometimes I get user comments, but rarely. Maybe it's because of some applications? I installed "Automation Lite for Jira". I don't have any thoughts or ideas anymore.

helper.jpg

Daniel Ebers Community Leader Dec 05, 2020

Please kindly check with outgoing mail (debug) log.
https://confluence.atlassian.com/jirakb/enable-mail-debugging-mode-in-jira-server-816520648.html

The file which will be logged to: atlassian-jira-outgoing-mail.log

If you suspect Automation to be the culprit possibly you can disable it for a very short timeframe and do another test.

Like Liam Green likes this

Thank You @Daniel Ebers 

I'll try.

Like Liam Green likes this

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