Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Stop sending email when a user is added to an organization


We're in the process of adding customers to Jira after a company merger.

It seems that when we add a new account to an Organization, an email is sent to the customer saying that they have been added to the Service Desk.


Is there a way to block these emails?

I searched in the 'Customer Notifications' section of the Service Desk configuration but nothing seems to be there.

2 answers

Just to be clear: we add our customers to the SD

As it seems the 'Account verification email' toggle button could be the one I need.

Only the text next to this button is not very helpfull see also


Is this setting also valid when users are added manually to a Service Desk or does this apply only to the case where a user is automatically created when sending an email to a SD?

0 votes
Jack Community Leader Dec 08, 2020

Hi Wim, disclaimer - I use cloud so I can't give you specifics on Server but hope this doc might help - managing-service-project-notifications 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you