1 answer
Zoryana Bohutska _SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Go to the support project, SLA settings, and select On Hold status as a condition for pause SLA timer.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.