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Jira Service Management
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Stop E-Mails from sending to entire organization

Stop E-Mails from sending to entire organization

Hello. We are new to Jira Service Management and we got a complaint the other day that when we reply to a ticket, that our reply is being sent to everyone in the original senders organization, rather than just the person who sent the e-mail.

How do we change this setting so that only the person who sent the e-mail will get the reply and not anyone who is in their "Organization" in Jira Service Management?

2 answers

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4 votes

Answer accepted

Hi @Matthew Webb

Welcome to the Community!

If you go to your Project Settings > Customer Notifications > Organisation Added you should be able to disable the notification

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Answer accepted

@Liam Green I will give that a shot and see what happens. Looks like it will work. Thanks!

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No problem... if it does, feel free to accept my answer.

If it doesn't, let me know and we can see what else we can try

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@Matthew Webb did it work? If it did, would you like to accept my answer too?

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I thought I just accepted that answer?

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Jira Service Management

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