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Status Resolved

Rita Anjo I'm New Here Oct 07, 2020

Hi!

I'm trying to create my first dashboards but I'm having some problems.

My closed issues are not being assumed as resolved occurrences. What changes do I have to make?

2 answers

0 votes
Flavien Gache Community Leader Oct 07, 2020

Hello.

You can change quite easily your Closed status to a Resolved status. To do that, you need to copy the current workflow for your project, remove the Closed status from the workflows and create a Resolved status instead.

Then you will need to link this new workflow to the workflow scheme of your project and it should be done quite easily.

0 votes

Hi @Rita Anjo and welcome to the community,

JIRA assumes an issue is resolved when the Resolution is entered.

Can you verify that the issues that are Closed have a resolution? (and not "Unresolved")

That is correct. For me this is what I see on the issue when it is actually resolved. The Green Done is the Status and the Check mark done is the Resolution. This is what a fully resolved status should look like.  I hope this helps.

image.png

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