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Sprint value of linked tickets to escalated service desk tickets

Debby Gibson
Debby Gibson Oct 20, 2020

I want to update my standard Jira Service Desk Escalated queue to include the sprint value for a linked Jira ticket.

 

Can anyone assist and advise if this is possible?

 

I've added in the standard sprint field, but it is empty for all of my help desk tickets even though the help desk tickets that have been escalated are linked to jira core ticket.

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Jira Service Management
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