We have multiple service desk projects, each using the same email address in the Notifications section (Project Settings -> Notifications). My question is: Is it OK to use the same email address for all projects, or is it recommended to use a unique email address, one for each project?
Thanks, that's what I thought. In our situation, comment creations for incoming emails are working for one project -- the very first Service Desk project we created -- but not always working for the other projects, which were created later on. I believe that's because they were all configured using the same email address.
hold on a second....
You should definitely use a unique email for creating issues per project. However, the notifications can, and generally do, come from a single email address.
project 1 - email requests via firstname.lastname@example.org
project 2 - email requests via email@example.com
notifications from both projects via firstname.lastname@example.org
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