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Specifying email address for notifications in JIRA Service Desk

We have multiple service desk projects, each using the same email address in the Notifications section (Project Settings -> Notifications).  My question is: Is it OK to use the same email address for all projects, or is it recommended to use a unique email address, one for each project?

2 answers

1 accepted


One email address should be used per a service desk project.

See topic, add an email account.


Thanks, that's what I thought.  In our situation, comment creations for incoming emails are working for one project -- the very first Service Desk project we created -- but not always working for the other projects, which were created later on.  I believe that's because they were all configured using the same email address.

0 votes
Jack Community Leader May 29, 2019

hold on a second....

You should definitely use a unique email for creating issues per project. However, the notifications can, and generally do, come from a single email address.



project 1 - email requests via

project 2 - email requests via

notifications from both projects via

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