Specifying email address for notifications in JIRA Service Desk

[Craig Moran]

We have multiple service desk projects, each using the same email address in the Notifications section (Project Settings -> Notifications).  My question is: Is it OK to use the same email address for all projects, or is it recommended to use a unique email address, one for each project?

[Victor Mutambuki · Accepted solution]

Craig,

One email address should be used per a service desk project.

See topic, add an email account.

Victor

[Craig Moran]

Thanks, that's what I thought.  In our situation, comment creations for incoming emails are working for one project -- the very first Service Desk project we created -- but not always working for the other projects, which were created later on.  I believe that's because they were all configured using the same email address.

[Jack Brickey]

hold on a second....

You should definitely use a unique email for creating issues per project. However, the notifications can, and generally do, come from a single email address.

example:

project 1 - email requests via proj1@urcompany.com

project 2 - email requests via proj2@urcompany.com

notifications from both projects via jira@urcompany.atlassian.net