When looking at the list of articles in the Customer Portal, the customer sees the name/title of the article with first 2 lines of text that it pulls from the Confluence page.
We would like to have a simple description of what the customer can expect to find in the article in this 2 line field. We have added a description in an info box to the top of some of our Knowledge Base articles to attempt to do this.
However, the portal pulls the text from this description box + the text from the document, resulting in a description followed by the beginning of the text from the doc (which is not clean/clear).
It appears that the portal is pulling the first ~160-165 characters from the kb doc to use in this 2 line description. We have tried adding extra spaces, horizontal breaks, and different types of help/info boxes, but cannot seem to specify where the 2 line description cuts off.
At this point, I am assuming that we have no way to customize this (JSM is very limited in what can be customized) but since I cannot find another request for this, I figured I would create one.
Your help/input is greatly appreciated!
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events