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Spacing in Issue Description

Nikhil Sanampudi July 25, 2023

I am using Automation feature to send an email to users when an issue is transitioned. So initially in the body I used smart key value called {issue.description} to include description of the card. So the output I have seen is h1 summary , h2 title.... so all the headers were in the content which I don't want. 

So to overcome this I have used {issue.description.html} now the headers problem was solved but a new problem arised. Content in the email have too much spacing which is not presentable.

So please look into this and let me know if there is any better solution.

 

1 answer

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 9, 2023

@Nikhil Sanampudi  That will have to do with how the email client interprets the HTML.  You can also check the HTML and make sure that the content in the email matches that in the description.  There might be things you could do in the description to help mitigate it but you really need to understand what is happening first.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

@Nikhil Sanampudi can you accept the answer to help others?

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