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Something went wrong. We couldn't generate a preview for this file. This is in the ITC & PS Board

Vada Evans
Vada Evans Jan 06, 2023

When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong.
We couldn't generate a preview for this file." This is in the ITC Board and PS Board.

Looking for a solution to this issue. If this is not the proper forum, could someone please provide the link to the Service Request portal.

Example:
https://usmepcom.atlassian.net/jira/software/projects/PS/boards/111?assignee=62e1411e0b4bf7ad924b2a07&selectedIssue=PS-163

 

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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_ Community Leader Jan 06, 2023

Hi @Vada Evans 

Welcome to the Community!

The Community is mostly other users like yourself, so we couldn't review the example above - but you could provide us a screenshot?

But in this instance I would contact Atlassian Support directly - you can do this here: https://support.atlassian.com/contact/

Ste

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Vada Evans
Vada Evans Jan 09, 2023

NOTE: Ms. Wimer can open the issues but none of the attachments associated with the issuesINC0013892_ITCO-23 Attachment.PNG

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Vada Evans
Vada Evans Jan 17, 2023

Where can I submit a service desk (Help Desk) request for this issue? Is there a contact email that I can use to contact the team that can remediate this issue?

I need to obtain a resolution for this issue.

Thank you for your prompt response.

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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_ Community Leader Jan 17, 2023

Hi @Vada Evans 

As mentioned in my original answer, contact Atlassian Support from this link: https://support.atlassian.com/contact/

Ste

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