Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Something bad happened. Cannot add customers to my servicedesk.

Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached.

I am on the free edition with 3 admins. It says I can list an unlimited number of customers.


2 answers

2 accepted

0 votes
Answer accepted
Fazila Ashraf Community Leader Nov 26, 2020

@Joel Van Blommestein  , when did the customer open the invitation link? Can you ask them to open it immediately after you send and check?

Hi @Fazila Ashraf 

It was a jira platform issue. I did try this with no luck.


Thank you

0 votes
Answer accepted
Liam Green Community Leader Nov 26, 2020

Hi @Joel Van Blommestein 

Are you adding them as agents rather than customers?

Hello @Liam Green 

It was a fault with the platform earlier today. I was adding them as customers but once done their account was being automatically removed. 

It has since resolved. Thank you for your message.


Like # people like this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you