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Something bad happened. Cannot add customers to my servicedesk.

Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached.

I am on the free edition with 3 admins. It says I can list an unlimited number of customers.

Screenshot_66.jpg

2 answers

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Answer accepted
Fazila Ashraf Community Leader Nov 26, 2020

@Joel Van Blommestein  , when did the customer open the invitation link? Can you ask them to open it immediately after you send and check?

Hi @Fazila Ashraf 

It was a jira platform issue. I did try this with no luck.

 

Thank you

0 votes
Answer accepted
Liam Green Community Leader Nov 26, 2020

Hi @Joel Van Blommestein 

Are you adding them as agents rather than customers?

Hello @Liam Green 

It was a fault with the platform earlier today. I was adding them as customers but once done their account was being automatically removed. 

It has since resolved. Thank you for your message.

Screenshot_68.jpg

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
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