Good Day...in Jira Service Desk when a request is emailed i have 1 user that is not receiving updates. His name appears as the reporter rather than as a email address like other users [emails are sent to users who display as a email].
What is the appropriate fix for this user / others like him?
I would definitely suggest using the /secure/admin/NotificationHelperAdmin.jspa page from your site to see if it will tell you why the user isn't getting notifications.
Unfortunately, I see how to look at incoming mail logs. But not outgoing.
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