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Some reporters not getting emails [ comments / updates] while others are Edited

Good Day...in Jira Service Desk when a request is emailed i have 1 user that is not receiving updates.  His name appears as the reporter rather than as a email address like other users [emails are sent to users who display as a email]. 

 

What is the appropriate fix for this user / others like him?

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I would definitely suggest using the /secure/admin/NotificationHelperAdmin.jspa page from your site to see if it will tell you why the user isn't getting notifications.

 

Unfortunately, I see how to look at incoming mail logs.  But not outgoing.

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