Some external clients cannot access our Service Desk due to AtlassiaonJIRA_PROD_SAML_External_error
I've created a Jira Service Desk for a project in which external clients can test and log tickets. Some of these external clients cannot access the Service Desk while others (inside the same organization/network) can. They get the error below:
I thought this had something to do with their organizations SSO policy so I widened the access to the service desk here:
While this solved the problem for some customers, unfortunately this didn't solve the issue for all users.
Is there anything else I can do or is this something only their own organization can solve?
