Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Some engineers receive email notifications when a ticket is created, while the others do not.


Background: There are 56 projects. There are 7 engineers in my department. 3/7 of the engineers are having the problem I discuss below. One engineer/project lead is assigned to each project. 10/56 projects have customer portal access.

Issue: When the customer inputs a ticket via the portal, 3/7 engineers do not receive email notifications when the issue is created for their respective systems. The other 4 do receive emails when an issue is created for their respective systems. I went into System --> Notification Helper and typed in the name of these engineers, picked a ticket that was created via the portal and it says these engineers should receive notifications, but they do not. They receive email notifications to their email addresses but they do in Jira or the Jira App. Why is this? Why are 3/7 not receiving notifications, but the other 4 are? All of the projects are set up the exact same way.

Please provide a prompt response.


0 answers

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you