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Some Content not loading after Upgrade to 8.20.1

Hi, we use Jira Service Management and recently upgraded to version 8.20.1 (from 8.12.1). We are using Nginx as reverse proxy. Our base URL is

After upgrade some content is trying to load with the URL

I have checked server.xml, but cannot see an issue. Most of the content is loaded, however some graphics and avatars do not load anywhere and customer portal is completely white.

Can you help me?

Kind regards


2 answers

Hi Alexis,

thank you, unfortunately I already checked this. The BASE-URL is set to and the following line is the only un-commented connector entry:

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="" proxyPort="443"/>

The server.xml is in /opt/atlassian/jira/conf/ since upgrade was installed to this location. 


Do you have another idea where is could be coming from?

Kind regards


1 vote
Alexis Robert Community Leader Nov 29, 2021

Hi @Georg Rudorff , 


if content is loading with the :8080 port in the URL, I would check 2 things : 

  • Base URL in Jira administration menu 
  1. Choose Administration (  ) > System
  2. Choose General Configuration in the left-hand panel.
  3. Choose Edit Settings.
  • server.xml settings 

Check that you changed on the new server.xml file those proxy settings : it will be in the new folder. Make sure what settings are commented out or active.


Let me know if this helps, 



Hi Alexis,

do you have another idea for me?

I have checked BaseURL, server.xml and our Nginx reverse proxy, but cannot find the issue.


Is there a way to log a real support case? Whenever I enter our license Idea, I can only post here or get links to documentation.


Kind regards


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