Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

***Solved ***Jira Service Desk and access KB articles Edited

Hi there,

We made an application link between our JIRA and Confluence instance to provide our internal customers with KB articles when creating their service request on the JIRA Service Desk portal.

Works fine, but we like to make the lives of our agents also much happier and even provide them with issue related kb articles. As it's only possible to link one KB to a JIRA Service Desk project we are obliged to put all the articles in one Conlfuence space. And while those agent articles are definitly not for the eyes of everone, we restricted them to view/edit just for the agents. And that's where it goes wrong...

Once the articles are restricted they can not be found by the agents from within the JIRA Service Desk project. When the restriction is removed they articles can be found again from within the project...

Does someone has a clue to solve this and make it much easier for our agents?

Little detail: the Confluence space has anonymous access enabled




1 answer

0 votes

Solved... after we change the link to OAuth (impersonate) the pages are shown.

Thanks for breaking your headz on this :)



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you