Solution option is not shown when transitioning a ticket to "Done"

Lukas Gundlach November 23, 2020

Hi there,

I created an own Workflow for our Service Desk, which works fine so far. However, I noticed that now one cannot select the kind of solution when transitioning a ticket as "Done" (or in German "Erledigt". I added this to the transition settings of a status, but still nothing changed and no window to select a solution is shown.

servicedesk.customer.transition.resolution: Value 10000

Also I tried:

jira.field.resolution.include: Value 10000


Thanks in advance and kind regards,Solution.png

Lukas

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Guilhem Dupuy
Community Leader
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November 23, 2020

Hallo Lukas,

I'm not sure I fully understood your problem; should a screen pop up when you transition your issue ?

If yes, you should check the Workflow to see if the correct Screen is displayed by the transition.

 

Bitte sag mir, ob ich dir geholfen habe,

Guilhem

Lukas Gundlach November 24, 2020

Hi @Guilhem Dupuy 

with your help I found my mistake. I did not select a Display screen for the transitions.

 

Thanks so much and have a nice day,

Lukas

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