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Solicitação no portal some pro cliente quando mudo de projeto.

AtTime
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January 6, 2023

Quando o cliente faz uma solicitação vai pro jira helpdesk normalmente, porém quando eu mudo para um projeto do Jira Software, a solicitação come pro cliente, como faço para deixar ela lá para os clientes verificarem as atualizações da solicitação?

 

 

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Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 6, 2023

@AtTime Welcome to the Atlassian community

If you move the issue to the software project then the client will lose access to the issue.  To prevent this you should create a linked issue in the software project.  This will allow the customer to retain access to the issue that they submitted.  You can use automation to keep the customer up to date on what is occurring.  Atlassian has a great product guide that covers this here: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software 

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