Smart values to find the issues have breached SLA

John Jos February 15, 2024


I have an automation for SLA breached issues but I can't find ways to add the issues that have breached the SLA. 

I am trying to include the issue count (the number of issues that have breached the SLA based on the JQL) and those issues. 

So far I have tried

{{lookupIssues.Time to first response.breached()}}

and a few others that did not work at all.

Also referred to and tried adding log actions {{issue.<sla_timetofirstresponse>}}

Can someone please help me here?

Thanks in advance!


John Jos



1 answer

1 vote
Walter Buggenhout
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February 15, 2024

Hi @John Jos,

You should use a Lookup issues action first to just run your query and then in the next step use

{{lookupIssues.size}} to return the number of issues found, as in this example:

Screenshot 2024-02-16 at 08.56.01.png

Of course, replace the JQL in the Lookup issues action with the query that you need for your use case. Also note that Lookup issues will return a maximum of 100 issues.

Hope this helps! 

John Jos February 16, 2024

Hi Walter,

Thank you so much for your quick response. 

Could you please tell me how to add the audit log value? Also, I am trying to add the list of issues too, using the smart values. I was able to add all 'CAB tickets' some time back referring to the community but I have been not feeling so lucky this time. :) 


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