Smart Value for the SLA convert to Day

Mar Angelo L. Tareno
Contributor
September 23, 2024

What is the correct SMART VALUE to get the SLA before and after breach?

I need to convert the hours into days spent on the status.

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Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2024

 Hi @Mar Angelo L. Tareno ,

Take a look at this video tutorial at 4:07: https://youtu.be/4pnUWAY-dMQ?si=OuKlep8-5EjLTogX&t=247

It show you you can access multiple values including SLAs fields.

Regards,

Fabian

Mar Angelo L. Tareno
Contributor
September 29, 2024

thank this help me a lot.

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