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Slack Channel Notifications only for comments created by customers

Gea van Weringh
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September 19, 2023

Hello Community!

 

I want to create a Slack notification channel that notifies of any new comments created by customers. I haven't been able to find a way to exclude the (internal) comments created by our agents.

Does anyone have any suggestions on how to solve this?

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CLOUD
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Site Admin
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AUG Leaders

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